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CM 540


Outcomes Management

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course information

This is the third course in the Case Management Education (continuing education) program. This is an advanced case management course. The focus of this course is on Outcomes Management and it's practice within case management systems. Students will study in-depth information on disease management, models of disease management and their development and implementation. A full process of disease management is presented. From here, students progress in their study to outcomes management. Participants will study the outcomes management process from beginning to end. The role of the case manager in outcomes management is developed as content is further presented. Tools for use in outcomes management programs are presented with information on implementation for practice. Students then study the concept of an outcomes management program developed within case management systems and for the role of the case manager. A comprehensive presentation of designs, benchmarks, indicators and outcomes research is examined. Further focus is presented on developing outcomes management programs within case management systems. Course Code: CM 540. Contact hours of education = 20.

This course is particularly designed for those who would like to apply for Fellowship certification as a "Fellow" in the American Academy of Case Management.

Instructor/Course Author:  Dominick L. Flarey, Ph.D, MBA, RN,BC, CNAA, FACHE

Link to Resume

E-mail: info@aihcp.org

TIME FRAME: You are allotted two years from the date of enrollment, to complete all of the courses in this continuing education program (all five (5) courses). There are no set time-frames per course, other than the two year allotted time. If you do not complete the courses within the two-year time-frame, you will be removed from the course and an "incomplete" will be recorded for you in our records. Also, if you would like to complete the courses after this two-year expiration time, you would need to register and pay the course tuition fee again.


Advanced Case Management: Outcomes and Beyond. 1st edition. By: Suzanne K. Powell. Lippincott, Williams & Wilkins, 2000.

  • ISBN-10: 0781722349
  • ISBN-13: 978-0781722346

Link to Purchase on Amazon.com: click here

Other Online Book Stores to purchase the Textbook:

The Book Shop: click here

Read the Book On-Line: FREE: click here

Occidental College Book Store: click here

PDF Downloadable: click here

Amazon.com Canada: click here

Instructor: Your instructor for this course is Dominick L. Flarey, Ph.D,MBA, RN,BC,CNAA, FACHE ,executive director of the American Academy of Case Management.. Access information

GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 20 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the American Academy of Case Management and options for completing additional course work to achieve a passing score, will be presented.

Within 24-48 hours after submission of your completed examination for this course, you will receive from us an e-mail notification of your final score and more information about the shipping of your CEU certificate.

BOARD APPROVALS: AIHCP is an approved provider of continuing education by the Florida Board of Nursing and the District of Columbia Board of Nursing. CE Provider # 50-11975. Access information

The American Institute of Health Care Professionals (The Provider) is approved by the California Board of Registered Nurses, Provider number # CEP 15595 for 20 Contact Hours.

This course, which is approved by the Florida State Board Of Nursing (CE Provider # 50-11975) also has the following Board of Nursing Approvals, for 20 contact hours of CE:

The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Arkansas Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the Georgia Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the South Carolina Board of Nursing. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the West Virginia Board of Examiners for Professional Registered Nurses. CE Provider # 50-11975.
The American Institute of Health Care Professionals Inc: is a Rule Approved Provider of Continuing Education by the New Mexico Board of Nursing. CE Provider # 50-11975.

Course Refund & AIHCP Policies: access here

Online Classroom Resouces and Tools

* Examination Access: there is link to take you right to the online examination program where you can print out your examination and work with it. All examinations are formatted as "open book" tests. When you are ready, you can access the exam program at anytime and click in your responses to the questions. Full information is provided in the online classrooms.

* Student Resource Center: there is a link for access to a web page "Student Resource Center." The Resource Center provides for easy access to all of our policies/procedures and additional information regarding applying for certification. We also have many links to many outside reference sites, such as online libraries that you may freely access.

* Online Evaluation: there is a link in the classroom where you may access the course evaluation. All students completing a course, must, without exception, complete the course evaluation.

* Faculty Access Information: you will have access to your instructor's online resume/biography, as well as your instructor's specific contact information.

* Additional Learning Materials: some faculty have prepared additional "readings" and /or brief lecture notes to enhance your experience. All of these are available in the online classrooms.


Blog of the American Academy of Case Management: Please be sure to visit our Blog. Participation is encouraged.

Fellowship Certification Information:

Once you have completed all of the five (5) courses in this education program, you are eligible for application and conferral of "Fellowship status and Certification" in the American Academy of Case Management. To access program information on Fellowship/Certification, click here.


Upon completion of this course, you will be able to:

1. Define and discuss disease management.
2. Compare and contrast disease management and case management.
3. Identify forces that lead to disease management programs.
4. Discuss quality improvement projects that demonstrate outcomes of care.
5. Identify and discuss components of a successful disease management program.
6. Discuss the use and development of disease/practice guidelines.
7. Review and discuss integrated data management systems for outcomes measurements.
8. Review and discuss the development and design of a disease management program.
9. Discuss core components, treatment protocols and monitoring/evaluation methods for disease management programs.
10. Discuss how the disease management process can be integrated into case management systems.
11. Discuss issues related to the future of disease management.
12. Define and discuss the concept of outcomes management.
13. Define case management incentives for measuring outcomes.
14. Compare and contrast outcomes management and outcomes research.
15. Understand the use of protocols, standards and practice guidelines in outcomes management programs.
16. Define and discuss study designs for case management intervention evaluation.
17. Identify factors that affect case management outcomes.
18. Review clinical outcomes domains for practice by case managers.
19. Review the construction and design of a case management system with an outcomes management focus.
20. Compare and contrast process indicators and outcomes indicators.
21. Identify examples of case management indicators and process indicators.
22. Discuss the relationship between goals, objectives, quality indicators, and interventions in outcomes management programs.
23. Identify the steps in an improvement project.
24. Discuss the development of a focused intervention plan.
25. Identify the sequence of steps in an improvement project.
26. Review and discuss the basic principles of outcomes management.
27. Define and discuss the concept of continuous quality improvement.
28. Identify three pioneers in the continuous quality improvement initiative.

Course content

1. Disease management
2. The disease management society
3. Driving forces for disease management programs
4. Quality improvement projects
5. Disease management and outcomes
6. NCQA accreditation
7. Disease management practice guidelines
8. Integrated data management systems for outcomes management
9. Development and design of disease management program
10. Multidisciplinary and cross-functional teams
11. Treatment protocols
12. Integrated case management into disease management models
13. Future of disease management
14. Outcomes management
15. Measuring case management outcomes
16. Outcomes research
17. Protocols, standards and practice guidelines
18. Study designs for case management intervention evaluation
19. Measurement tools for outcomes management
20. Benchmarking
21. Factors affecting case management outcomes
22. Clinical outcomes for case managers
23. Quality indicators
24. Numerator/denominator formats for quality indicators
25. Steps in an improvement project
26. Developing focused intervention plans
27. Data collection methods and designs
28. Communication strategies and presenting data
29. Initiatives of case management interventions
30. Basic outcomes management principles
31. Continuous quality improvement initiatives

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