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AM 530

Anger in The Workplace


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Probably the most common perception of workplace violence centers on shootings perpetrated by one employee on another or on managers. Obviously, such incidents do occur, and they are newsworthy. Not all workplace violence results in murder, however. Braverman notes that many of the deaths that occur in workplaces are perpetrated not by employees on other employees, but rather by outside criminals intent on assault or robbery. No reliable statistics are available for other forms of violence in the workplace, such as verbal abuse or veiled threats.

Workplace murders by employees tragically occur, and sometimes incidents result in multiple deaths. Both government agencies and private companies have attempted to ameliorate the problem. The United States Department of Labor, for example, has a “Workplace Violence Program”
(Its website is http://www.dol.gov/oasam/hrc/policies/dol-workplace-violence-program.htm). The DOL website reports, “Every year, approximately two million people throughout the country are victims of non-fatal violence at the workplace.” The Department of Justice reports about 1,000 workplace homicides each year, of which most are perpetrated by outside actors, such as dissatisfied clients and customers, robbers, and other criminals, but some are the perpetrated by disgruntled co-workers or former co-workers.

The text for this course, Preventing Workplace Violence: A Guide for Employers and Practitioners by Mark Braverman, Ph.D., addresses the myths and realties associated with the problem of workplace violence and its prevention. After explaining the concepts and issues that professionals need to understand for effective violence mitigation, Braverman provides specific case studies as examples of the complex nature of workplace violence. No simple model for the phenomenon covers the diversity of situations and people who become violent; rather, a systems approach appears to be the most effective way to handle the crisis that is called workplace violence. Companies that have policies and procedures in place and that have trained their managers and employees are best equipped to handle threats of violence.

Contact hours of continuing education = 45. Course Code: AM 530.

The American Institute of Health Care Professionals, Inc. is a licensed Continuing Education Provider in the State of California, Board of Registered Nursing, Provider # CEP 15595. Access Info

Pre-requisite:This course is particularly designed for licensed health care professionals seeking to meet education requirements for certification as a Certified Anger Management Specialist by the American Institute of Health Care Professionals, Inc. You must be a licensed health care professional or an ordained and licensed clergy to enroll in this course.

instructor/Course Author:  Christian Conte, Ph.D

Link to Resume

E-mail: christiancontephd@gmail.com

This is a guided, independent study CEU Course. You are to study and progress at your own rate. There are no written assignments. It is recommended that you follow this process for completing the course:

Course Instructions:

1. Order your textbook. Information and a link to order the book online are presented below.

2. Review the course objectives.

3. You may access the online examination by click on the tab above "EXAMS." Once you access the examination, you may print it out so that you can more easily work with it.

4. You are required to read/review all chapters in the assigned textbook. Read/review

5. As you read/review each chapter, you may want to stop and identify the corresponding questions on the exam related to the material of that chapter, and answers the questions on your printed out copy of the examination. You can proceed doing this with each chapter, until you have completed your study of the textbook. Please read/review each chapter in sequence. Do not "skip" ahead, as each chapter builds upon the materials in the previous chapter.

6. Once you have completed your study of all of the chapters in the textbook, and have completed all of the examination questions, you should then click the tab above "Exams" and go ahead and click in your responses to the questions. Be sure to click the submit button at the bottom of the exam. Also, when you are inserting your responses to the questions, please complete this process for all questions on the examination. If you do not complete all of the questions, and attempt to "exit" the exam and come back later to finishing inserting your responses, all of your inserted responses up to that point will be lost. As such, you would have to re-enter the online examination and re-enter all of your responses again.

7. We will receive your completed examination and we will notify you of your total score. You may expect to receive your examination grade within 24- 48 hours of our receipt of the completed examination You will receive from us, via email, a copy of your graded examination so that you may review any question or questions you might have responded to incorrectly.

8. If you successfully complete the examination with a passing score, we will process your CEU Certificate, which will include the course title, the awarded contact hours of continuing education, and the date of completion. Your CEU certificate will be postal mailed to you. You can expect to receive your certificate within 2 weeks of completing the online examination.

TIME FRAME: You are allotted two years from the date of enrollment, to complete all of the courses in this program. There are no set time-frames, other than the two year allotted time. If you do not complete the courses within the two-year time-frame, you will be removed from the course and an "incomplete" will be recorded for you in our records. Also, if you would like to complete the courses after this two-year expiration time, you would need to register and pay the course tuition fee again.

Reading/Study Assignment: there is one textbook for this course. This course covers all of the material in the text.

TEXTBOOK: Preventing Workplace Violence: A Guide for Employers and Practitioners

AUTHOR: Mark Braverman, Ph.D.

PUBLISHER: Sage Publications, Inc. 1999

ISBN: 0-7619-0614-2 Paper

AIHCP Online Bookstore: AIHCP provides an online bookstore stocked with all of the required textbooks, and/or materials required for its CE courses. To purchase this book online, click the access store link, go to the table of categories, right upper hand corner, and click on "Anger Management." Access AIHCP Store: click here

Additional Course Materials:

Additional course materials have been provided by the course author/instructor. You are required to review all of these additional course materials.

GRADING: You must achieve a passing score of at least 70% to complete this course and receive the 65 hours of awarded continuing education credit. There are no letter grades assigned. You will receive notice of your total % score. Those who score below the minimum of 70% will be contacted by the and options for completing additional course work to achieve a passing score, will be presented.

FINAL EXAMINATION: it is recommended that you go in and access your examination and print it out to work with it. You may access your exam by click on the tab above "Exams." Once you click on the tab, please follow these directions:

1). A "sign in" screen will appear. You are to type in your ID and Password that has been assigned to you for this course. You received this in your e-mail welcome letter.

2). Be sure to use the proper case of the letters in your ID and pass (capital letters and /or small letters) exactly as it is provided for you.

3). After typing in your ID and PASS, a menu will come up with the name of your exam. Click on the link that says "Test."

4). You will be taken to an introduction page about your examination. Read all of the information regarding your exam.

5). Now, click the link "begin test."

6). Your exam will appear on the screen.

7). Print out your exam. It is printable and you should have no problem doing this. If for some reason your computer will not allow you to print it out, then, try to copy/paste the exam questions into your word processor, and then print it out.

8). You may work with the examination questions as you progress in your readings/study of the textbook materials. Make your responses directly on the hard copy of the exam.

9). When you have completed your study/review and are ready to submit your final exam, please click on the tab "exams" above, sign in using your ID and password, click on the link "test." Your test will appear. Click on "begin test."

10). Click in your responses to all the questions.

11). When you are done, click "Submit."

12). Your exam will be submitted and automatically graded. Now, click the link at the bottom "Continue." You will now see your examination appear on the screen with all of the responses you have chosen. You will be able to see which questions you might have misses and also you will see outlined in yellow, what the correct response to any missed questions is.

13). Now, click "continue." You will be taken to your final score sheet. Here you will get to see your final score for the exam. Within 24-48 hours later, you will receive from us an additional e-mail notification of your final score and more information about the shipping of your CEU certificate.

14). Right after you have reviewed your exam score page, please sign out. Go back into this online classroom, click on the tab above (Evaluation) and complete your online course evaluation form.

COURSE EVALAUATION: upon submitting your responses to the examination questions, you are required to complete the online course evaluation. Please "click" the tab above; "Evaluation." This will take you directly to the online evaluation form. Complete the evaluation and be sure to click the "submit" button. CEU certificates will not be shipped unless a course evaluation is completed.

COMMUNICATION: this is a self-directed, independent study course. However, you may certainly submit to us questions or comments regarding the course materials. We will be sure to forward any questions you may have to the author of the course. You will then receive a follow-up response from the author. All of our course authors are fully educated and credentialed in the practice of the courses they teach/author. You may email any questions to: christiancontephd@gmail.com. Please be sure to include the full title of the course you are in, as well as the course code (provided above). If you have any questions at all or need any assistance, please do not hesitate to contact us. Your instructor for this course is: Christian Conte, Ph.D


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STUDENT RESOURCE CENTER: Please access our student resource center. The Resource Center contains all of our current policies, as well as important information regarding classroom and examination accesses. Also included are trouble-shooting tips when a student has any difficulties with classroom or examination accesses. The Resource Center also provides other information regarding our continuing education and certification programs. Access to online libraries is also provided. To Access the Student Resource Center: click here.


Please join the Interactive Facebook Group for Anger Management Specialist students!

We host a private (students only) Facebook page for Anger Management. This page is dedicated for private use by all students in our anger management specialist courses. We highly encourage all of our students to "join" this private group. The group is used for:

  • Providing interactions between all students in the anger management specialist education program.
  • All members may post on the page as well as download documents and photos.
  • Interactions between students and faculty.
  • Meeting new colleagues/friends who have the same interests in anger management.
  • Providing a medium for Chat sessions among members of the group.
  • Providing new information to all student on an ongoing basis via posts in the room.
  • Stimulating discussions related to anger management and other professional issues/topics.
  • Sharing articles, links to recommended websites, links to videos as well as links to events and other education resources.

Joining the private Facebook group is voluntary. We do highly encourage you to join and participate. Your participation will enhance your learning and provide a platform for networking with your colleagues. Join the group today! You must ask for permission to join this group. Our staff will receive your permission notice and will verify your student status and then authorize your membership to the group page.

Important Information: You must have a Facebook account to join this group. If you have a Facebook account, just click on the link below and you will be taken to the Facebook sign in page. You would then log into your account. You will be on the Anger Management Specialist private group page. Please look for the link: Join this Group. Once you have clicked on the link, a notice will be sent to our administrative office and you will be authorized to the page. On your Facebook page, the group page will be listed on the left hand side of your page. You can click it at any time and enter the private page. If you do not have a Facebook account, it is easy to open one. The link below will take you to the sign in page and you can click on the link to open an account. Facebook accounts are free.

Click here to access the Anger Management Specialist Private Facebook page

FACEBOOK CHAT: Connect with other students via the chat feature on the private Anger Management Specialist Facebook page. The scheduled times for Anger Management students to meet online are: 10:00am to 12:00pm EST, and 8:00pm to 10:00pm EST, every day of the week. Participation is voluntary. The goal of meeting for chat sessions is to allow for communication, idea sharing, questions/answers among your peers in the courses/program. Access here

COURSE OBJECTIVES: The objectives are listed chapter by chapter.


Objectives: At the end of this preface the reader will be able to

  1. Identify the four main issues regarding workplace violence
  2. State the purpose of the book
  3. Explain the proportion of workplace homicides resulting from employee-on-employee violence

Nonfatal acts of workplace violence, like assaults and threats, are difficult to quantify.  Data suggests, however, that employee-on-employee homicides account for 4%- 7% of violence-related deaths at work. The majority of workplace homicides “are related to robberies and other crimes.”  

A central thesis of the book is that “the standard traditional tools for occupational health and safety, discipline, and employee relations now used…are inadequate and inappropriate for responding to the problem of workplace violence” (xii).  Current methods used to address the problem of workplace violence can actually exacerbate the problem.
            Crucial workplace issues must be addressed. These include:

  1. The limits of our present concepts about worker rights and employer responsibility
  2. The limits of our current human resources practices
  3. The limits of current occupational health and disability policies and procedures
  4. The manner in which health, safety, and labor relations are handled

With regard to the first issue, Braverman writes that many companies have created a “dispute-centerd, adversarial context that is highly hazardous. For the second issue, he argues that human resource managers and security agents react to problems already occurring, often seeking help from outside sources when action is long overdue. For the third issue, Braverman says that occupational health systems are not equipped to address the “suffering or desperation” of employees. The fourth issue is one centered on a breakdown in trust and communication.

“The purpose of this book is to describe the phenomenon of workplace violence through a number of representative cases and to present a practical guide for those involved in responding to this threat to the health and safety of our workplaces” (xiii).

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